Lenders we monitor

This is not every lender in the database

The CFPB Consumer Complaint Database contains thousands of companies. The 44 here are a hand-picked set of the most significant payday, title, installment, tribal and cash-advance lenders — together about 19,060 complaints. Most are among the highest-complaint-volume companies in the category, but the list is chosen to cover the major players, not strictly the top 44 by count.

Counts show complaints filed under each company’s exact legal name in the CFPB data. A well-known brand can therefore show a low count when most of its complaints are filed under a different entity — for example a cash-advance app whose users mostly complain under a brand name rather than the corporate parent. Where we know the parent or brands, each lender page says so.

The rest of the category is a long tail of companies with smaller volumes, plus lenders whose complaints are filed under a parent company’s name rather than the brand you borrowed from. A company not appearing here does not mean it has no complaints. If you are checking a specific lender, search the CFPB database directly — it is public and free.

The complaint figures on each page refresh daily from the CFPB API. The set of 44 companies itself is fixed and curated by hand — not an automatic top-44 ranking — and we review it periodically. If a lender you expected is missing, tell us and we will check whether it is filed under another name.